Brian Bergstrom

Brian Bergstrom, serving as the Vice President and Licensed Qualified Manager at Regency, a division of Keenan, brings over thirty years of expertise to the forefront of insurance investigation. His acute attention to detail and steadfast commitment to truth have earned him a reputation as a leading authority in detecting fraudulent claims, thereby safeguarding equitable outcomes for insurers and policyholders alike. Since joining Keenan in 2020, Brian has been instrumental in overseeing all California investigations related to workers' compensation and general liability, ensuring the highest standards of investigation are met.

His responsibilities include the meticulous vetting of investigators to confirm licensure and qualifications, guaranteeing the accuracy and timeliness of reports, and managing the daily operations of Regency. This encompasses coordination of assignments, billing oversight, and providing ongoing training to keep abreast of the latest trends and developments in the field of investigations. Brian's unwavering dedication to maintaining the integrity of the insurance industry is a testament to his value within Keenan's team.

Brian holds a Peace Officers Standards & Training Certificate (POST), is a Licensed Private Investigator, and is an active member of both the National Insurance Crime Bureau (NICB) and the Northern California Fraud Investigators Association. His expertise is recognized and sought after, as evidenced by his upcoming presentation at the CAJPA conference in September 2024. Brian's professional journey reflects a career dedicated to excellence and ethical practice in insurance investigations.

• IEA Certificate and is certificated by the Department of Industrial Relations, Self-Insurance Plans
• Workers’ Compensation Claims Professional (WCCP) designation
• Associate in Risk Management (ARM) designation

Tracy holds various technical and managerial training certificates pertinent to claims administration. She is an active participant in various industry leadership committees including the California Coalition on Workers’ Compensation and legislation advocacy.