Tracy Gold
Senior Vice President, Corporate Claims Team
Workers’ Compensation, Carrier & Reinsurer Relationships, Cost Containment Programs, Large Loss Claim Strategy, Claim Trend Analysis, Reserving, End-to-end Claims Process and Resolution, Legislation, Regulatory Compliance, Technology Implementation, Regulatory Integration Solutions, Apportionment, Litigation, Subrogation Recovery, State & Federal Compliance, OSIP, Industry Best Practices, Contracts & Negotiations
As Senior Vice President of the Corporate Claims Team (CCT), Tracy brings over 20 years of industry experience to her role. Tracy is a seasoned professional with comprehensive expertise in managing and overseeing all aspects of our reinsurance and self-insured programs, which include:
- managing reinsurance relationships
- State & Federal compliance
- Developing and managing cost containment programs
- staff training
- deployment of technology for workers’ compensation
- Industry best practices
- Client and vendor interfaces
- Injured Worker advocacy and customer service
- Claims strategy, resolution and solutioning
- Quality assurance
Tracy is the driving force behind Keenan’s successful claims management team that ensures adjusters have a solid foundation in effectively managing claims at any level of complexity. Tracy is at the forefront of our internal and reinsurance audits with triumphant results. While also ensuring compliance with state electronic reporting requirements (EDI) and notifications to relevant agencies including the Department of Self-Insurance Plans, Tracy stays ahead of the curb in technology advancements and cost effective applications and solutions for the claims team. Tracy is recognized in managing and improving claims management programs to quickly and effectively apply cost effective measures and strategies to claims that are predisposed to adverse development helping clients reduce the negative impact to their bottom line.
- IEA Certificate and is certificated by the Department of Industrial Relations, Self-Insurance Plans
- Workers’ Compensation Claims Professional (WCCP) designation
- Associate in Risk Management (ARM) designation
Tracy holds various technical and managerial training certificates pertinent to claims administration. She is an active participant in various industry leadership committees including the California Coalition on Workers’ Compensation and legislation advocacy.
